TERMS AND CONDITIONS 

Qaytu Collection Import & Export S.A.C.
RUC: 20498654062
Address: Pasaje Independencia G16, Juan Pablo Vizcardo y Guzmán III Etapa
José Luis Bustamante y Rivero, Arequipa – Peru
Email: info@qaytucollection.com

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These Terms and Conditions govern all purchases made through the Qaytu Collection website and all wholesale / private-label orders. By placing an order you confirm that you have read, understood and accepted these Terms.

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1. TERMS AND CONDITIONS FOR THE ONLINE STORE

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1.1 Definitions and Application

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Purchase and sale transactions between Qaytu Collection Import & Export S.A.C. (hereinafter “Qaytu Collection”) and the buyer (hereinafter “the Client”) are exclusively governed by these Terms and Conditions of Sale and are subject to the laws of the Republic of Peru.

 

If the Client does not accept these Terms and Conditions, the Client must refrain from purchasing products or services from Qaytu Collection.

 

Acceptance by the Client of any delivery made by Qaytu Collection under these Terms shall constitute tacit acceptance of these conditions. The Client may review the most current version of these Terms at any time on this page.

 

Qaytu Collection reserves the right to update, change or replace any part of these Terms by posting the updated version on its website. It is the Client’s responsibility to check this page periodically. Continued use of or access to the website after changes have been posted constitutes acceptance of those changes.

 

1.2 Prices

 

All prices are published in United States Dollars (USD) under Incoterm FCA for international purchases and under Incoterm EXW for domestic purchases. Prices do not include taxes outside Peru, customs duties, or insurance. The Peruvian General Sales Tax (IGV), currently 18 %, will be applied to the net value of each product on all sales made within Peru.

 

Qaytu Collection reserves the right to modify products and prices on the online store without prior notice.

 

Offers and promotions are clearly marked. Their validity is limited to the period they remain published on the website.

 

1.3 Orders

 

Due to differences between monitors, product colours shown on the website may differ slightly from the actual colours. Images are for illustrative purposes only.

 

Qaytu Collection reserves the right to correct any errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times or availability, and to cancel orders if any information is inaccurate, even after an order has been submitted.

 

Orders are initiated by the Client through the online store or by submitting a written order form. The order must identify the products, quantities, descriptions, prices and Client details.

 

By placing an order electronically, the Client consents to enter into a binding contract with Qaytu Collection. Entering one’s name where required constitutes a valid electronic signature. All orders are subject to acceptance by Qaytu Collection.

 

1.4 Online Store Payments

 

Qaytu Collection accepts Visa, Mastercard, American Express, Discover and PayPal through the platforms PayPal, Mercado Pago and IziPay (Lyra Network). The payment system is PCI DSS certified and 100 % secure.

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• It is not necessary to create a PayPal or Mercado Pago account to complete a purchase.

• Once shipping information is provided, the Client may choose the preferred payment method.

 

For online-store purchases, full payment (including shipping) is required in advance, except for Clients who have been granted a credit line by Qaytu Collection. No order will be dispatched until payment has been verified.

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1.4.1 Security of Your Information

 

Submission of personal information is governed by our Privacy Policy. When paying with PayPal, financial information is never shared with Qaytu Collection.

 

1.4.2 Buyer Protection

 

Eligible purchases paid with PayPal may be covered by PayPal Buyer Protection. Conditions apply. For details, please refer to PayPal’s User Agreement or contact us at info@qaytucollection.com.

 

1.5 Online Store Shipping

 

Delivery is subject to product availability. Qaytu Collection will endeavour to meet confirmed delivery dates; however, delays beyond our control shall not entitle the Client to cancel the order or claim compensation. Any penalty clause for delay inserted by the Client is ineffective. Changes to delivery dates must be confirmed in writing.

 

Once goods have been handed over to the carrier, no cancellation or modification will be accepted.

 

Qaytu Collection ships primarily with FedEx, DHL and Serpost, selected on the basis of coverage, cost, service quality and security. Shipping costs are calculated automatically by the website or stated on the pro-forma invoice.

 

The Client may request shipment via another carrier provided the Client has an active account with that carrier and supplies the necessary account details. In such cases, risk of loss or damage passes to the Client upon handover to the carrier.

 

Shipping charges are paid by the Client together with the merchandise, in advance.

 

Available merchandise will be handed to the carrier within 24–48 hours after payment verification.

 

Upon receipt, the Client must inspect the goods. If no claim is made within three (3) days of receipt, the goods shall be deemed accepted.

 

1.6 Returns and Guarantees

 

Qaytu Collection guarantees that the goods are free from manufacturing defects. Products are sourced from authorised distributors or manufacturers that meet strict quality standards (many hold ISO certification).

 

We recommend dry cleaning only. Returns resulting from improper care will not be accepted.

Returns policy

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• Returns are accepted only for manufacturing defects.

• Items must be returned unused, unwashed, in original packaging and with all original tags.

• Returns must be requested in writing within seven (7) days of receipt.

• Custom / private-label products are final sale and non-returnable.

• Items purchased from third-party resellers must be returned to those resellers.

 

The Client is responsible for return shipping costs. After inspection, approved refunds will be processed within fourteen (14) days via the original payment method or as a gift card. Returns and refunds remain at the sole discretion of Qaytu Collection.

 

2. TERMS OF SALE AND SERVICE FOR WHOLESALE AND PRIVATE-LABEL ORDERS

 

These Terms apply to all wholesale and private-label purchases of products supplied by Qaytu Collection Import & Export S.A.C. (hereinafter “Qaytu Collection”) to any person, firm or company (hereinafter “the Client” or “Stockist”), unless otherwise agreed in writing.

 

2.1 Acceptance

 

Placing a purchase order confirms acceptance of these Terms. If you do not accept them, cancel the order within 48 hours of receiving the order confirmation. Qaytu Collection reserves the right to seek all available legal remedies in the event of a breach.

 

2.2 Intellectual Property

 

All copyrights, trademarks and other intellectual property rights in Qaytu Collection products remain the exclusive property of Qaytu Collection. Unauthorised use is prohibited. Approved Stockists may use website images for promotional purposes. High-resolution images are available upon request.

 

2.2.1 Unauthorized use of Company Information

 

The company name “Qaytu Collection Import & Export S.A.C.”, its RUC (20498654062), registered address, contact details, trademarks, logos, trade name, and any other identifying information belonging to the Company are protected intellectual and commercial assets.

 

Any unauthorized reproduction, publication, distribution, or commercial use of the Company’s information by third parties — including but not limited to online directories, yellow-pages websites, landing pages, business listings, or similar platforms — without the prior written consent of Qaytu Collection Import & Export S.A.C. is strictly prohibited.

 

Such unauthorized use may constitute a violation of Peruvian law, including intellectual property rights, personal data protection regulations, and unfair competition rules. The Company reserves the right to take any legal action available under Peruvian legislation against any person or entity that uses its information without authorization.

 

2.3 Wholesale Prices

 

Prices are quoted in United States Dollars (USD). Qaytu Collection reserves the right to alter prices at any time unless an invoice has already been issued. Stockists are free to set their own retail prices but are requested not to sell below the recommended retail price (RRP) unless the products are clearly marked as being on sale. Private-label prices are agreed separately in writing.

 

2.4 Minimum Quantities

 

Minimum order quantities may apply. Please refer to the current order form or catalogue.

 

2.5 Shipping and Handling

 

Prices stated on Purchase Orders (PO) do not include shipping and handling charges. These costs are calculated and added to the final invoice prior to payment.

 

For international orders, a freight quotation will be provided before the order is shipped. In-stock items typically ship within 7 to 8 business days. Orders containing both in-stock items and pre-order or backorder items will only ship once all items are available, unless a split shipment is requested in writing.

 

2.5.1 Procedures for Shipping Cost Calculation

 

2.5.1.1 Once the entire order has been manufactured, the garments are bagged, labelled, and packed into boxes.

 

2.5.1.2 Our standard master carton measures 59 cm (L) × 33 cm (W) × 49 cm (H).

 

2.5.1.3 As courier costs (FedEx and DHL) are calculated based on dimensional weight in most cases, the actual shipping cost can only be determined after the garments have been fully packed.

 

2.5.1.4 After packing is completed, the number of cartons, the dimensions of each carton, and the weight per carton are recorded. This information is entered into the carrier portals (FedEx and DHL) to obtain a shipping quotation. The quoted cost includes the following charges:

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• Base Rate

• Fuel Surcharge

• Destination / Receiving Fee

• Additional Handling Surcharge

• Shipping Insurance (upon Client’s request)

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2.5.1.5 The quotation obtained is attached to the Purchase Order. This quoted amount constitutes the actual shipping cost to be added to the order. An email will be sent to the Client for approval.

 

2.5.1.6 All packing and handling is carried out carefully and with compression in order to optimise volume and provide the most cost-efficient shipping solution for the Client.

 

We endeavour to dispatch all orders as quickly as possible. Nevertheless, delays outside our reasonable control may occasionally occur.

 

Taking into account coverage, costs, quality of service and security, Qaytu Collection has designated the following carriers for its shipments: FedEx, DHL and Serpost.

 

Incoterms available: EXW, FCA, CPT

 

2.6 Wholesale Returns and Cancellations

 

All confirmed orders are final and cannot be cancelled. Qaytu Collection produces to order and does not accept returns of unsold goods or returns for change of mind.

Colour variations due to monitor differences are not considered defects.

Faulty items must be reported by email to info@qaytucollection.com within seven (7) days of receipt, quoting the invoice number. Non-delivery must be reported within 48 hours. Returned items must be in original condition with swing tags attached. The Client is responsible for all return shipping costs. Shipping charges are non-refundable.

 

2.6.1 Non-refundable fees and charges:

• International bank transfer fees (T/T)

• Domestic bank transfer fees

• Credit or debit card processing fees (Visa, Mastercard, American Express, Diners, etc.)

• Fees charged by payment platforms (IziPay, PayPal, Mercado Pago or others)

• Currency conversion fees

• Any other expense or fee applied by banks, financial institutions or payment processors

These sales and processing costs shall not be refundable under any circumstances.

 

2.7 Wholesale Payment Terms

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• Credit-card payments (Visa / Mastercard) incur a 2.4 % surcharge. American Express is not accepted for wholesale.

• Private-label orders require a 40 % advance payment to cover materials before production begins. Production timelines start the day after the advance payment is confirmed.

• Orders under USD 300.00 require full payment in advance.

• For larger orders ($ 17,000.00) the balance is due within five (5) working days after arrival at destination (inspection period).

• Accepted payment methods: bank transfer (T/T), letter of credit (L/C), Western Union, MoneyGram, and credit/debit cards via IziPay (PCI DSS certified). Shop ID 53453881 will appear on all payment links.

• In the case of payments by bank transfer (advance, balance or cancellation), the client shall bear in full the fees charged by their bank. The amount to be credited to the Qaytu Collection account shall be the total agreed amount, without any deductions.

• Incoterms available: EXW, FCA, CPT.

 

Our Pro Forma Invoice and Purchase Orders are numbered and addressed to the Client with personal details. The order will be handled once the advance payment is confirmed. In such an event, the purchase order shall be considered an approved agreement, which shall be governed by and construed in accordance with the laws of the Republic of Peru.

 

Any situation in relation to these terms and conditions that has not been expressly or implicitly agreed shall be governed by the United Nations Convention on Contracts for the International Sale of Goods (Vienna Convention of 1980, hereinafter the “CISG”).

 

Our payment platform is IziPay of the Lyra Network group, a payment solution that has been PCI DSS certified since 2009, with high standards of security and reliability. Our shop ID 53453881 will appear in all payment links attached through our official Qaytu Collection accounts. More information: https://www.lyra.com/base/pci-dss/

 

Our platform accepts credit and debit cards:

•      Visa

•      Mastercard

•      American Express

•      Diners

 

If payment is made by bank transfer, it is the Client’s responsibility to report the payment to info@qaytucollection.com. Accepted methods also include T/T, L/C, Western Union, and MoneyGram.

 

2.8 Stock Wholesale Service

 

Unless otherwise agreed, stock orders are payable on the day of delivery. Net-30 terms may be granted upon request and approval. Orders under USD 2,000.00 generally require 100 % advance payment unless a credit line has been authorised.

 

Prices are subject to change due to fluctuations in costs or exchange rates. Any such change will be notified in writing and requires the Client’s written acceptance before shipment.

 

2.9 Pre-Orders / Purchase Orders

 

Confirmed pre-orders and purchase orders with verified advance payment are final and irrevocable.

If Qaytu Collection cancels the production of a product, any payment received for that product will be refunded in full, subject to the following exceptions:

 

Non-refundable commissions and charges:

• International bank transfer (T/T) fees

• Domestic bank transfer fees

• Credit or debit card processing fees (Visa, Mastercard, American Express, Diners, etc.)

• Payment platform fees (IziPay, PayPal, Mercado Pago or others)

• Currency conversion fees

• Any other fees or charges applied by banks, financial institutions or payment processors

 

These sales and processing costs are non-refundable under any circumstances.

 

2.10 Overdue Invoices

 

Title to the goods remains with Qaytu Collection until payment is received in full. Overdue invoices may incur a late-payment fee of 1 % per day, up to a maximum of 15 % of the order value, and may be referred to debt collection. All collection costs are borne by the Client.

 

2.11 Exclusivity

 

Exclusivity arrangements may be discussed upon request.

 

2.12 Limitation of Liability and Force Majeure

 

Qaytu Collection’s total liability arising from any order shall not exceed the amount paid by the Client for the products in question. Qaytu Collection shall not be liable for any indirect, incidental, special or consequential damages.

 

Qaytu Collection shall not be liable for delays or failure to perform due to circumstances beyond its reasonable control (force majeure), including but not limited to natural disasters, strikes, governmental actions, pandemics, or carrier delays.

 

2.13 Governing Law and Jurisdiction

 

These Terms shall be governed by and construed in accordance with the laws of the Republic of Peru. Any dispute shall be submitted to the exclusive jurisdiction of the courts of Arequipa, Peru. The United Nations Convention on Contracts for the International Sale of Goods (CISG) may also apply where relevant.

 

2.14 Severability and Entire Agreement

 

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. These Terms constitute the entire agreement between the parties and supersede all prior negotiations or agreements relating to the subject matter.

 

2.15 Contact

 

For any questions regarding these Terms and Conditions, please contact us at:
info@qaytucollection.com

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Last updated: September 2026