top of page

TERMS AND CONDITIONS 

Wholesale and private label orders.

1.- TERMS AND CONDITIONS OF SALE ONLINE STORE

1.1.- DEFINITIONS AND APPLICATION

The purchase and sale transactions between Qaytu Collection Import and Export. SAC. hereinafter for purposes of this document will be referred to as "Qaytu Collection" and the buyer referred to as "the Client", is exclusively governed by the present Terms and Conditions of Sale and is subjected to the current legislation of Peru.

If the Client does not accept these Terms and Conditions of Sale, they must abstain from acquiring the products or services of Qaytu Collection.

The acceptance by the Client of those deliveries carried out by the Qaytu Collection under the present Conditions of Sale, will signify that these conditions are accepted tacitly by the Client. The Client can review the most current version of the Terms and Conditions of sale at any time on this page. We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates and/or changes to our website. It is the Client responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

1.2.- PRICES

All prices will be published in US Dollars in incoterm FCA terms for international purchases and in incoterm EXW terms for national purchase. The prices reflected on this list of goods DO NOT include the following concepts: legal taxes outside of Perú, customs costs and insurance. The General Sales Tax (IGV), currently 18%, will be applied on the net value of each product to all sales made within Perú.

Qaytu Collection reserves the right to modify, without previous notice, the products and prices on our online store.

The offers and promotions made on the Qaytu Collection online store are appropriately marked and identified as such. Its time of validity is effective as long as it appears published on this website.

1.3.- ORDERS

Due to differences between individual monitors, the colors of products shown may be slightly different to their true colours. Images are used for illustrative purposes only and may not be identical to the product you receive.

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

The orders will be initiated by the Client submitting a written order form or through an electronic purchase order form generated on the Qaytu Collection online store.  The order forms will identify the products, unity quantity, number of parts, descriptions, applied prices, and data identifying the Client.

The Client recognizes that by placing an order by means of an electronic registration signifies the consenting of the same which constitutes as a contract with Qaytu Collection. The writing by the Client of their name when it is required to do so for a program or form from our website constitutes as a valid authentication of an electronic signature for such contract. All orders are subject to the approval by Qaytu Collection.

1.4.- ONLINE STORE PAYMENTS

Qaytu Collection accepts VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER and PAYPAL through platform’s as PayPal, MercadoPago and PayZen. 100% secure payment system.

  • PayPal does not charge a fee to open a PayPal account.

  • There’s no fee to use PayPal as PayZen to purchase goods or services.

  • It is not strictly necessary to create or have a PayPal account to complete your purchase.

  • Once you provide the shipping information you can choose the payment channel us Credit/Debit Cards, Mercado Pago, PayPal or Offline Payment. You will be redirected to the platform page chosen, if you do not have a PayPal or MercadoPago account you can create one or click on “another payment method”

 

In order to dispatch the purchase orders a 100% settlement of the account in advance is requested for purchases in our web store, including shipping expenses, with the exception of those Clients who have a direct credit line authorized by Qaytu Collection. 

 

No order will be dispatched until the payment verification is made.

1.4.1.- YOUR INFORMATION IS SECURED

Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed here: Privacy policy

1.4.2.- BUYER PROTECTION

If an eligible item that you’ve bought online doesn’t arrive, or doesn’t match the seller’s description, PayPal's Buyer Protection may reimburse you for the full amount of the item plus postage. Buyer Protection can cover your eligible online purchases, on eBay or on any other website, when you use PayPal. Conditions apply.

More about Buyer Protection.

For more information on the specific terms of the Buyer Protection applying to you, see our User Agreement. Or contact us to info@qaytucollection.com

1.4.3.- WHAT’S COVERED?

Physical goods that can be posted and which do not violate PayPal policies. Here are a few examples of situations where an item doesn’t match the seller’s description: You bought a book and got a DVD, you bought a new item but got something that was used, you bought 3 items but only got 2, the item was damaged during delivery, the item is missing major parts (that the seller didn’t disclose), or you purchased an authentic brand but got a fake instead.

1.4.4.- WHAT’S NOT COVERED?

Intangible items like services, real estate, motorized vehicles (of any kind), custom made items, travel tickets, industrial machinery (for manufacturing), prepaid or gift cards, anything you buy in person, or items that violate PayPal's policies or eBay’s policies. You must open a dispute within 15 days or you will not be covered.

1.4.5.- GENERAL GUIDELINES General Guidelines.

  • Disputes can be opened for certain, tangible and physical goods only

  • Full item cost has to be covered in one payment

  • The buyer can open a dispute within 15 days of the date the payment was made

  • If the buyer and the seller cannot reach a mutual agreement, the dispute can be escalated to a claim within 20 days after opening the dispute

  • Buyers cannot open several disputes for the same payment

 

1.4.6.- REFUND

If an item doesn’t arrive or doesn't match the description, and your payment is eligible, we’ll reimburse the full cost of eligible purchases paid, including shipping costs.

1.4.7.- WE’RE HERE FOR YOU

Get our full support for unauthorized transactions, claims or any other concern you might have. Just reach out to our Customer Service. You only need to have a PayPal account.

1.5.- ONLINE STORE SHIPPING

The delivery of any of the goods subjected to buying and selling, under the present Terms and Conditions of Sales is subject to the availability plan of Qaytu Collection. It will endeavor to make deliveries on the scheduled date offered or confirmed. However, its delay will not imply the cancellation of the purchase of order or any type of compensation. Qaytu Collection will not take responsibility for failure to comply with said dates as long as the reasons are outside causes to Qaytu Collection. Any penalization clause for delay made by the Client in their order remains ineffective. The postponement of the delivery period must be confirmed in writing. Once the merchandise has been released to the carrier, no cancellation or change in terms will be accepted.

Qaytu Collection considering the coverage, costs, quality of service, and security has determined to carry out their shipments using the following companies:

FEDEX, DHL, SERPOST.

This value will be calculated and informed automatically by the order system of our Internet site, Order form or proform invoice sent to the client.

The Client may solicit the shipment of their merchandise utilizing the services of any other transportation company, as long as the Client has a customer number or a current account with the company, for this the Client should detail the corresponding data in the box provided for these purposes. When the Client determines the means of transport of their merchandise, the possession and risk of loss or damage are considered emitted from the moment the goods are shipped.

Qaytu Collection will not make any shipment that does not comply with the conditions mentioned in the previous paragraphs.

Reception date of the goods are considered as that which appears in the transportation company's and post office's records.

The final election of the company that will ship the merchandise will depend on the destination and the cost of the freight, always assuring the Client the most convenient means.

 

Qaytu Collection reserves the right to incorporate at any time other transportation companies offering such service, as well as eliminating any who do not fulfill expected service. The table associated with the shipping costs as well as the company who will be conducting the shipping services to the final destination, will be published on the Qaytu Collection Website. The value associated with the shipment will be payed for by the Client together with the value of the merchandise in an anticipated manner, being calculated for each particular case based on the weight and geographic location.

Qaytu Collection will hand over to the carrier available merchandise acquired by the Client in a 24 to 48-hour time frame after verifying the payment there of.

After receiving the merchandise, the Client should check that the goods are complete and not defective. If after three day of having received the merchandise, the Client has not made any claim, all goods will be deemed accepted.

1.6.- RETURNS AND GUARANTEES

Qaytu Collection guarantees that the goods are free of manufacturing defects. The goods marketed by Qaytu Collection are acquired directly from authorized distributors or manufacturers that comply with strict quality standards, with the majority of them having ISO certification.

We recommend that our products are dry cleaned only. We do not recommend any other methods. We do not accept returns that are the result of improper care.

Information about returns:

Refunds will be accepted for all garments with manufacturing defects providing they are returned in the original packages, in perfect conditions, and in perfect working order. Excluded are goods that are sold under express conditions of non-cancelable or non-returnable (NCNR).

Refunds will only be accepted during the seven days following reception of the order and after having communicated by written means the motive for the return. 

Just keep the packing slip that came with your order and all the original packaging materials. Then email us at info@qaytucollection.com. So, we can help you process a return authorization.

  • Items must be unused and unwashed.

  • Custom products are final and are not eligible for returns, exchanges, changes or alterations.

  • Note that items purchased at a 3rd party or re-seller must be returned at those locations and are subject to their return policy.

 

The sender will be accountable for shipping costs. After an inspection of the returned material total repayment and the shipping cost if applicable, you’ll receive an email confirmation once we receive your return, and you can expect your refund within 14 days - issued in the form of the original payment or a Gift Card. Please allow 1 to 2 billing cycles for your account to be credited. Please note: PayPal exchanges must be even; any balance will need to be charged to a credit card payment tender. Returns and refunds are made at the discretion of Qaytu Collection.

2.- TERMS OF SALE AND SERVICE FOR WHOLESALE ORDERS​

These are the Terms and Conditions of Sale of all goods merchandise and services (this "Product" or "Products") supplied by QAYTU COLLECTION IMPORT & EXPORT SAC. (RUC:20498654062) hereinafter for purposes of this document will be referred to as "Qaytu Collection" and its associated and subsidiary companies to any person, firm or company, hereinafter for purposes of this document will be referred to as "the Client" placing an order with Qaytu Collection for the wholesale purchase of any Product (this "Stockist" or "Stockists"). These Terms and Conditions shall apply unless Qaytu Collection agrees in writing to vary these Terms and Conditions.

Please take few minutes to read the below information about the legal terms and conditions that apply to you as a Stockist (Wholesale customer). If you don't agree to these terms and conditions please contact us before placing an order. These terms and conditions, which may be modified from time to time, apply to all Stockists.

The acceptance by the Client of those deliveries carried out by the Qaytu Collection under the present Conditions of Sale, will signify that these conditions are accepted tacitly by the Client. The Client can review the most current version of the Terms and Conditions of sale at any time on this page. We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates and/or changes to our website. It is the Client responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

2.1.- ACCEPTANCE

Placing an order with QAYTU COLLECTION IMPORT & EXPORT SAC. Confirms your acceptance of these terms and conditions and your agreement to be bound by them. If you do not accept these terms and conditions, please cancel your order immediately (within 48 hours of receiving your order confirmation). In the event of a violation of these terms and conditions, QAYTU COLLECTION IMPORT & EXPORT SAC. reserves the right to seek all remedies available by law and in equity. We may at any time and from time to time revise these Terms and Conditions by updating this posting. If the terms are amended, they will be effective immediately.

2.2.- COPYRIGHT, TRADE MARKS AND OWNERSHIP OF RIGHTS

The copyright, trade marks and other intellectual property rights of QAYTU COLLECTION IMPORT & EXPORT SAC Products are owned to QAYTU COLLECTION IMPORT & EXPORT SAC and unless authorised, the use or misuse of them is forbidden. Approved Stockists are welcome to use any of the images on the QAYTU COLLECTION IMPORT & EXPORT SAC website for the purpose of promoting our Products. High res images are available upon request.

2.3.- WHOLESALER PRICES 

Prices shown on our Order forms are in American Dollars (USD) We reserve the right to alter our pricing at any time, unless already invoiced. The RRP for each Product is on our price lists. Stockists are free to set their own pricing as they see fit, but we ask that our Products do not retail under the set RRP, unless they are clearly marked as being on sale.

For wholesale orders for private labels prices will be defined by mutual agreement.

2.4.- MINIMUM QUANTITIES

Minimum order quantities may apply for wholesale orders. Please refer to our order form or catalogue for information on each Product.

2.5.- SHIPPING AND HANDLING

Prices do not include Shipping and Handling, which is calculated and applied to your final invoice before final payment. For international orders you will receive a freight quote before your order is shipped. In-stock items usually ship within 6-7 days. If you place an order that contains both pre- or backorder and in-stock items, the whole order will ship when the missing items arrive. If you would like a split shipment, please contact us. Estimated delivery dates are approximate and for guidance only. We try our best to get your order dispatched to you as soon as possible, but we are sometimes affected by delays outside of our control.

 

2.6.- WHOLESALER RETURNS AND CANCELLATIONS

All orders are final and cannot be cancelled once the order has been confirmed by us. We produce to order and do not accept return of unsold goods or change of mind.

We have made every effort to display as accurately as possible the colors of our Products that appear in our sales collateral including campaign imagery, lookbooks, websites; however, we cannot guarantee that our sales collateral will accurately display the actual colors. This is not considered a fault.

To report a faulty item, please email the details of the damage to info@qaytucollecion.com, and quote your invoice number. Non-delivery must be reported immediately (within 48 hours maximum).
Return of faulty items should occur within 7 days of receiving them, please send your items back to us via your Local Post or courier with a tracking number. All items returned must be in original condition with swing tags attached. We cannot refund shipping charges for wholesaler orders. You are responsible for any cost associated with returning the item to us, including any currency conversion costs.

2.7.- WHOLESALER PAYMENT TERMS

We accept VISA and MasterCard (all payments made by credit card will incur a 2.4% surcharge). We do not accept Amex.

For private label orders we work with 40% in advance, unless agreed otherwise. we give 5 days for order verification to complete the final payment.

Our PRO FORMA INVOICE offers numbered and addressed to the customer with their personal data, is governed by and construed in accordance with the laws of Republic of Perú.

Our payment platform is PayZen by Lira. Whit the merchant ID 4058942. PayZen by Lira offer a complete security system in association with their Peruvian representative company as Izipay Procesos Medios de Pago S.A.

Accepts credit and debit cards

  • Visa

  • Mastercard

  • American express.

 

If the payment is made by bank transfer, it is the Client responsibility to report the payment to info@qaytucollection.com.

T/T, L/C Western Union, Money Gram.

Incoterms: EXW, FCA, CPT

2.8.- STOCK WHOLESALE SERVICE

Unless otherwise agreed, all stock orders are payable on the day of the delivery of goods. Stockists may request to be on a Net 30 account. In order to receive a 30 days payment terms.

In order to dispatch the purchase orders less than $ 2000.00 per invoice a 100% settlement of the account in advance is requested for purchases in our web store, including shipping expenses, with the exception of those Clients who have a direct credit line authorized by Qaytu Collection. 

No order will be dispatched until the payment verification is made.

The prices that appear published in the catalog of wholesale products or on the website are subjected to the fact, that up until the moment of processing the order made by the Client, there are no changes made in the costs of the products or in the Foreign Trade regimen or the parity of the Peruvian Sol with the currency of origin of the imported goods, unless these exchange rates would in some way be detrimental to Qaytu Collection, in this Qaytu Collection would notify the Client of these price changes by any written means, including by email and will not ship the merchandise until having received written consent by the Client.

The price lists include discounts for wholesale quantities which by means of a table are clearly indicated where the quantity is related to the final price of the products for each particular wholesale quantity. Any other discount will be offered under special conditions, dictated and authorized only by Qaytu Collection. The discounted prices may be modified by Qaytu Collection without previous notice.

If the Client grants power to an agent or person(s) placing orders on behalf of the Client, the latter must have total authorization to enter into such contract by the Client, and such concession of power should be communicated formally to Qaytu Collection in writing, stamped, and signed by the maximum authority for said power, enclosing your ID for wholesaler purchases.

Qaytu Collection will verify the antecedents of these authorizations reserving the right to reject those that do not meet the minimum requirements or those that result impossible to verify.

It will be the exclusive responsibility of the Client to inform opportunely to Qaytu Collection of any revocation of power to its agent or person(s) placing orders on behalf of the Client in order to avoid fraudulent transactions. In the event of not having been informed of the aforementioned, Qaytu Collection will be exempt from all liability of any damage that this fraudulent situation may cause the Client, as well as being entitled to claim any debt or expense that this action provokes against Qaytu Collection.

Qaytu Collection is entitled to demand reimbursement from the Client for any additional expenses incurred as a consequence of the Client having altered the conditions of their order in anyway.

2.9.- WHOLESALER PRE-ORDERS / PURCHASE ORDERS

Pre-orders and Purchase Orders confirmation with there advance payment verification are considered final orders and cannot be cancelled. We reserve the right to cancel the production of any of the Products in our range. If this occurs, the payment received for the cancelled Product will be refunded in full to the client.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our service. You agree to promptly update your information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

2.10.- OVERDUE INVOICE

All goods supplied remain the property of QAYTU COLLECTION IMPORT & EXPORT SAC. Until payment is made in full. If we have your credit card details on file, we reserve the right to automatically charge your card the overdue amount without prior notice. Any invoice that are outstanding for over 60 days may incur a late payment fee of 13% and may be passed on to debt collection. Any fees involved in recovering the debt is the responsibility of the client.

2.11.- WHOLESALER EXCLUSIVITY

We are open to discuss any exclusivity requests.

2.12.- GOVERNING LAW

No implication is made that the materials published on this Web Site are appropriate for use outside of Perú. These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Republic of Perú.

2.13.- COMMENTS, FEEDBACK AND OTHER

We're always happy to hear from you and welcome your comments, suggestions or feedback. Please feel free to contact us at info@qaytucollection.com

Alpaca knitwear Manufacture

Qaytu Collection Import & Export SAC.

Address: Pasaje independencia G16, Juan Pablo Vizcardo y Guzman III Etapa, Jose Luis Bustamante y Rivero.

Arequipa - Peru.

bottom of page