RETURNS

The Qaytu Collection stands behind the quality of everything we sell and hope you’re happy with your gear. Our products are fully warranted against defects in materials and workmanship with a lifetime guarantee. Footwear holds a limited one-year guarantee.  See Limited Warranty/Lifetime Guarantee for details. 

If you’re unsatisfied with products you purchased from Qaytu Collection Store, you can return your item(s) as follows:

  • Items purchased online using PayPal must be returned online within 10 days of purchase.

  • You must have an original receipt or packing slip to complete your return.

  • Items must be unused and unwashed.

  • Custom products are final and are not eligible for returns, exchanges, changes or alterations.

  • Note that items purchased at a 3rd party or re-seller must be returned at those locations and are subject to their return policy.

 

Online Returns

  • Please complete the enclosed return form and place it in the package you're returning.

  • Please use the enclosed shipping label and keep the tracking number for your records. Drop your return into any US Postal Service box, including your home mailbox.

 

Gift Returns:

No worries if your gift is the wrong color or size. We can help you get the right thing without your gift giving friend getting involved. Please contact us directly for information about how to exchange a gift. Call us at +015154 343319, or email us at info@qaytucollection.com

International Orders

 

Please note that we do not cover any import taxes, duties and fees for orders outside the Perú. If you are unsure, please inquire about shipping to your specific country, or check with your local authorities. For international returns, the customer is responsible for return shipping and any customs fees, taxes or other costs that arise from returning the product to us. Please contact us for more details at info@qaytucollection.com or call us at +015154 343319

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© 2004 Qaytu Collection Import & Export SAC. All Rights Reserverd.