Before you begin, read the care label attached to the garment and any hangtags or care instructions included in garment packaging.

Alpaca fibers are naturally stain, odor and wrinkle resistant. Because of this, alpaca garments can go extended periods between cleanings.

The easiest answer here is natural / green dry clean. Natural or green dry cleaning is becoming more and more popular, which is what we recommend – on multiple fronts. It is environmentally friendly, as well as for the garment, and ultimately gentler on what matters most – You.

• Dry cleaners in general have adopted methods that are less toxic and we hope this trend will continue.
• Do not machine wash
• Do not use soap or heavy detergent
• Do not bleach
• Do not wring
• Do not tumble dry
• Do not dry in direct sunlight

If you must hand wash and air dry your item, please use great care. Our policy is to dry clean to best maintain the integrity of the garment. We are not responsible for issues relating to hand washing, machine washing or otherwise.

Hand washing adds years to the life of your garment. However, not all of us have the time or patience to hand wash our clothes. In this case, we strongly encourage you to find an eco-friendly dry cleaner near you (see above).It’s a good idea to keep moths away rather than have an item ruined so we prefer natural repellents like cedar chips or nuggets. Even lavender bundles. Leave the moth balls for someone else. Keep it natural.

If you are a sustainable person, immerse the garment in cold water with a little shampoo, enough so that the water has a little foam, for 7 minutes, rinse twice, tighten dont squeeze the press to remove the water, put out In outdoor shade, or using the centrifuge in option for delicate garments and put out In outdoor shade, the alpaca does not need to be constantly washed.

Socks and gloves:

This is the easy one. Gently hand wash in cold water. We recommend that you turn them inside out to avoid pilling. Never bleach. Lay flat or hang dry in a well ventilated area.

Alpaca fur or fur trimmed items:

Wipe any soiled areas with damp cloth and allow to air dry. Natural or green dry clean recommended.

• Air dry
• Brush item gently, fluff fur to free dust
• Dry clean
• Do not machine wash
• Do not use soap or heavy detergent
• Do not bleach
• Do not wring
• Do not tumble dry
• Do not dry in the sun

Storing Your Alpaca:

Items are best kept folded (not hung)

It’s a good idea to keep moths away rather than have an item ruined so we prefer natural repellents like cedar chips or nuggets. Even lavender bundles. Leave the moth balls for someone else. Keep it natural.

We want to make your shopping experience with us as easy and smooth as possible. If you’re not 100% satisfied with a product you purchase from us we’ll happily accept returns or exchanges during the 7 days following reception of the order and after having communicated by written means the motive for the return.​

Just keep the packing slip that came with your order and all the original packaging materials. Then email us at info@qaytucollection.com. so we can help you process a return authorization.

• ​Items must be unused and unwashed.
• Custom products are final and are not eligible for returns, exchanges, changes or alterations.
• Note that items purchased at a 3rd party or re-seller must be returned at those locations and are subject to their return policy.

​Exceptions:

For items purchased on special promotion with a discount of 40% or more from original retail price, we only accept exchanges and cannot provide a refund.

​All returns must be sent to the following address:

• ​Qaytu Collection Import & Export SAC.
• Pasaje Independencia G16, Juan Pablo III Etapa.
• Arequipa
• Perú
• Zip code: 04002

Refund Policy:

​You'll receive an email confirmation once we receive your return, and you can expect your refund within 14 days - issued in the form of the original payment or a Gift Card. Please allow 1 to 2 billing cycles for your account to be credited. Please note: PayPal exchanges must be even, any balance will need to be charged to a credit card payment tender. Returns and refunds are made at the discretion of Qaytu Collection.

Any customers using a third-party shipping service are responsible for any duties, taxes and shipping costs that may occur. Qaytu Collection not liable for any damages from a third-party shipping service.

D’incas brand by Qaytu Collection are a traditional family run company, with stong family values, with over 20 years experience in producing the highest quality knitwear to exceed our customers expectations using the latest technology and techniques at an affordable price within a timescale to suit our clients at home and all over the world.