The protection you need, the peace of mind you deserve.

Qaytu Collection accepts VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER and PAYPAL through PayPal’s 100% secure payment system.

• PayPal does not charge a fee to open a PayPal account.
• There’s no fee to use PayPal to purchase goods or services
• It is not strictly necessary to créate or have a PayPal account to complete your purchese.

Once the items of your preference have been added to the Purchasing Exchange, the client must register their data so that they can make the payment. In order to dispatch the purchase orders a 100% settlement of the account in advance is requested for purchases in our web store, including shipping expenses, with the exception of those Clients who have a direct credit line authorized by Qaytu Collection.

No order will be dispatched until the payment verification is made.

YOUR INFORMATION IS SECURED

When you pay with our PayPal plataform, your financial information is never shared with Qaytu Collection.

BUYER PROTECTION

If an eligible item that you’ve bought online doesn’t arrive, or doesn’t match the seller’s description, PayPal's Buyer Protection may reimburse you for the full amount of the item plus postage. Buyer Protection can cover your eligible online purchases, on eBay or on any other website, when you use PayPal. Conditions apply.

More about Buyer Protection.

For more information on the specific terms of the Buyer Protection applying to you, see our Terms and Conditions. Or contact us to info@qaytucollection.com

Before you begin, read the care label attached to the garment and any hangtags or care instructions included in garment packaging.

Alpaca fibers are naturally stain, odor and wrinkle resistant. Because of this, alpaca garments can go extended periods between cleanings.

The easiest answer here is natural / green dry clean. Natural or green dry cleaning is becoming more and more popular, which is what we recommend – on multiple fronts. It is environmentally friendly, as well as for the garment, and ultimately gentler on what matters most – You.

• Dry cleaners in general have adopted methods that are less toxic and we hope this trend will continue.
• Do not machine wash
• Do not use soap or heavy detergent
• Do not bleach
• Do not wring
• Do not tumble dry
• Do not dry in direct sunlight

If you must hand wash and air dry your item, please use great care. Our policy is to dry clean to best maintain the integrity of the garment. We are not responsible for issues relating to hand washing, machine washing or otherwise.

Hand washing adds years to the life of your garment. However, not all of us have the time or patience to hand wash our clothes. In this case, we strongly encourage you to find an eco-friendly dry cleaner near you (see above).It’s a good idea to keep moths away rather than have an item ruined so we prefer natural repellents like cedar chips or nuggets. Even lavender bundles. Leave the moth balls for someone else. Keep it natural.

If you are a sustainable person, immerse the garment in cold water with a little shampoo, enough so that the water has a little foam, for 7 minutes, rinse twice, tighten dont squeeze the press to remove the water, put out In outdoor shade, or using the centrifuge in option for delicate garments and put out In outdoor shade, the alpaca does not need to be constantly washed.

Socks and gloves:

This is the easy one. Gently hand wash in cold water. We recommend that you turn them inside out to avoid pilling. Never bleach. Lay flat or hang dry in a well ventilated area.

Alpaca fur or fur trimmed items:

Wipe any soiled areas with damp cloth and allow to air dry. Natural or green dry clean recommended.

• Air dry
• Brush item gently, fluff fur to free dust
• Dry clean
• Do not machine wash
• Do not use soap or heavy detergent
• Do not bleach
• Do not wring
• Do not tumble dry
• Do not dry in the sun

Storing Your Alpaca:

Items are best kept folded (not hung)

It’s a good idea to keep moths away rather than have an item ruined so we prefer natural repellents like cedar chips or nuggets. Even lavender bundles. Leave the moth balls for someone else. Keep it natural.

The Qaytu Collection stands behind the quality of everything we sell and hope you’re happy with your gear. Our products are fully warranted against defects in materials and workmanship with a lifetime guarantee. 

If you’re unsatisfied with products you purchased from Qaytu Collection, you can return your item(s) as follows:

• Items purchased online using PayPal must be returned online within 15 days of purchase.
• You must have an original receipt or packing slip to complete your return.
• Items must be unused and unwashed.
• Custom products are final and are not eligible for returns, exchanges, changes or alterations.
• Note that items purchased at a 3rd party or re-seller must be returned at those locations and are subject to their return policy.

Online Returns

• Please complete the enclosed return form and place it in the package you're returning.
• Please use the enclosed shipping label and keep the tracking number for your records. Drop your return into any US Postal Service box, including your home mailbox.

D’incas brand by Qaytu Collection are a traditional family run company, with stong family values, with over 20 years experience in producing the highest quality knitwear to exceed our customers expectations using the latest technology and techniques at an affordable price within a timescale to suit our clients at home and all over the world.